IT Support Specialist (m/w/d) in Hamburg

Wir suchen zum nächstmöglichen Termin Dich (m/w/d) als IT Supporter Specialist für unser Musik- und Videosystem sonicsense.

sonicsense, based in Hamburg Ottensen, is part of Audio Factory Media GmbH.

The Audio Factory Media GmbH, initially founded as a production studio in Hamburg, looks back on a history of more than 30 years in the music business. Own production studios for advertising, film and dubbing, an own music publishing house and several own music labels with innumerable own productions were created and were replaced in the course of time by more modern business areas: today our core brand sonicsense comprises the digital distribution of high-quality music and video content for all professional B-to-B requirements, tailor-made and individually compiled. Whatever business purpose a company needs audio or video for, sonicsense is always the right choice. Retailers, chain stores, leisure or shopping parks, hoteliers, SPAs or fitness studio operators, sound and film producers, sports instructors or physiotherapists - Audio Factory Media professionally covers every business segment.

Your duties:

  • As 1st & 2nd level IT supporter you are the first contact person for our customers and responsible for the classification of customer inquiries as well as the documentation of error messages in our ticket system.
  • The first error analysis and troubleshooting is done by you together with the customer on the phone, by e-mail, remote maintenance or in rare exceptional cases on site.
  • Through our monitoring system, you and your colleagues always keep an eye on the customer systems and, in the best case, act proactively when problems occur.
  • In our IT workshop you will prepare new customer systems or carry out error analyses on return systems and eliminate hardware or software errors, either independently or in a team.
  • Inhouse, you will support your colleagues in ensuring ongoing IT operations in the client area.

You should bring:

  • Affinität zur IT im Musikumfeld, besser abgeschlossene Ausbildung im IT-Umfeld
  • Gutes IT-Allgemeinwissen (Hardware, Betriebssysteme usw.)
  • Secure handling of Microsoft Office products
  • Ability to work in a team and good communication skills
  • Eigenverantwortliche Arbeitsweise
  • Interesse an Erweiterung des Wissenshorizonts
  • Gute Deutschkenntnisse (C1)
  • Englischkenntnisse erwünscht (Mindestens B2)
  • Wünschenswert: Erfahrungen im Linux-, Python und/oder Shell – Bereich

What we offer:

  • An interesting and varied field of activity
  • Ein unbefristetes Arbeitsverhältnis in Voll- oder Teilzeit
  • Career and development opportunities
  • Positive working environment and strong colleague cohesion
  • Subsidy for local public transport
  • Office in attractive location
  • Free fruit and drinks

After an extensive training period and getting to know all solutions and products, you can expect a varied job, development opportunities, a dynamic working environment and a collegial working atmosphere in a highly motivated team.

If we have aroused your interest, then become part of the Audio Factory team.

Please send your application to Sven Schedlo at If you have any questions you can call us at 040/557006-0.